Payment Support Specialist
If you are a highly analytical person with great troubleshooting skills and would like to work on improving global e-commerce solutions, you should apply for this role.
We are a team of professionals with a wide range of competencies, different experience paths, and the same goal — to build a product for the well-known car manufacturer in the world, Porsche. We connect the Porsche ecosystem to the world of e-payments by providing lean solutions for wide variety of business models.
Qualifications & Experience
at least 2 years of professional experience in a customer-focused position involving technical knowledge of the company’s products and services
comfortable working in and assisting others through the company’s help desk software
experience with ticketing systems, such as BMC Remedy, Zendesk, Jira
excellent analytical, problem-solving, and troubleshooting skills
excellent reporting skills – advanced user of MS Excel
excellent communication skills—a large part of your work will involve direct communication with clients and colleagues, so you should excel at being clear and concise
ability to adapt to new processes and procedures quickly while dealing with many varied technical requests
ability to summarize information accurately and precisely
great attention to detail—the devil is in the details, so you should be able to spot issues others usually miss
fluency in English, written and spoken
experience with data analytics platforms such as Tableau
prior working experience in the banking industry will be considered an advantage
understanding and resolving complex problems related to payment
collaborating with different operations teams in Porsche to gain insight into the challenges they are facing in relation to payment
working closely with the payment team to help them resolve technical issues while filing support requests with our strategic Payment Service Provider (PSP)
providing support to online and physical Porsche shops
taking care of compliance topics and due contractual obligations
administering user accounts and their respective roles within the payment platforms
following written procedures for creating and updating user accounts
using dashboard metrics to understand the performance of the payment system
creating reports on payment metrics and benchmarking to KPIs
1250 - 1800 € gross
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Stimulating work environment
Our teams are product-based and we give them autonomy and freedom to do things their way. If they build a product, they own it and run it from start to finish.
We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.
Taycan in garage
We use the Porsche Taycan 4s as one of the testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.
Learning & Development
Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews twice a year.
We believe in lifelong learning; in fact, we’ll pay for it. Take yourself out of the office for a day and go to a conference, or buy books that will help you expand your horizons - the educational budget is yours to spend.
Paid language courses
We offer paid language courses to help our employees master English or German language. While you won't need German in your day-to-day job, it comes in handy at informal get-togethers with our German colleagues.
Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.
You’ll get to attend workshops about all kinds of tech topics. They are prepared and presented by your colleagues and held in a hybrid form for both on-site and remote people. Just find yourself a comfy seat and enjoy!
Fun & Cool stuff
Flexible hours & location
We don't care where you work from. As long as you have four walls and a roof to keep you dry, we're good. Tailoring your working hours comes in this package as well.
Fun & Games budget
We work hard so we play hard. Every team member has a monthly budget to do fun activities. From escape rooms to karting - whatever you need to de-stress and bond with your team.
It can be challenging to juggle your work and family life. Our family package can help you with that. It includes benefits such as baby bonuses, an additional day off for the first day of school or kindergarten, and much more.
Don’t fret about your supplementary health insurance — we got it covered. Annual health check-ups will keep you fit as a fiddle, so we'll cover that too.
You’ve seen a position that you like and have applied for the job. Great, the ball is in our court now. If you check all the boxes, we’ll invite you for an interview to get to know each other better. We’ll talk about your experience, expectations, what moves you and how do we fit into your plans. If there’s chemistry, we'll move on to the next step.
Depending on the position you are applying for, we’ll put your skills to the test, so bring your A-game and don’t hold back. This isn’t about justifying your skills to us. We know you can do it, we just want to see how well you can do it.
Your job search is a two-way street with two sides to please. For this to be a match made in heaven, we need to put all the cards on the table and be honest about what we want. Let's talk it through and get you one step closer to landing your dream job.
Meet the team
Because we’re all about being a great team fit, we’ll invite you for a cup of coffee or a short online chat with your potential team. It will help you get a sense of the people you might be working with, but it will also show us how the team feels about you. That way both sides can make sure that they have what it takes to work together.
Make your decision
The hard part is over and all that’s left is finalizing the terms. We’re not going to beat around the bushes and make you wait. Instead, if we feel that your skills and personality are a match for our team, we’ll make you an offer, and it's up to you to make a final decision.