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OTA Support Specialist

We’re growing our OTA team in Porsche Digital Croatia. If you’d like to have an impact across all aspects of the OTA update process and work towards making Porsche cars even more exciting – join us! 

Apply now
First things firstWho are we

We are a team of 130+ experts, working locally on global products for none other than Porsche. Using the power of design, coding, data & the latest technologies, we improve Porsche’s existing products and develop cutting-edge solutions that will be used by every Porsche customer around the world. One of the good examples of our innovative solutions will be OTA Updates – as an art of making sure that ECU is always refreshed and ready for new challenges. 

You may wonder how does the process look? Where does it start? Where can it be improved? 

These and many more questions we want to answer in our OTA operations center that we are growing in Porsche Digital Croatia. Currently, we can only imagine how interesting this will get when even more vehicles become thirsty for frequent updates and enablement of new features seamlessly, over the air.  

You, as the OTA Support Specialist, will be responsible for monitoring and execution of OTA campaigns. Your involvement will span across all aspects of the OTA update process including planning, preparation, testing, reporting, monitoring, and problem solving. 

So, if you understand the topic, and OTA is something you would dare to call your passion, come join us in the exciting journey ahead! 

Who are we looking for?

Qualifications & Experience

  • at least 2 years of professional experience in a customer-focused position involving technical knowledge of the company’s products and services   

  • comfortable working in and assisting others through the company’s help desk software   

  • experience with ticketing systems, such as BMC Remedy, Zendesk, Jira    

  • ability to adapt to new processes and procedures quickly while dealing with many varied technical requests   

  • great attention to detail—the devil is in the details, so you should be able to spot issues others usually miss

  • strong analytical and conceptual skills combined with the ability to quickly grasp complex issues  

  • experience managing complex sets and sources of data 

  • proactivity and problem-solving skills with a proven ability to manage multiple initiatives with competing priorities and deadlines 

  • ability to work with cross-functional teams to deliver on a common goal 

  • ability to work independently and think creatively to solve challenges in a mission-oriented organization  

  • effective communication and organizational skills

  • excellent command of written and spoken English

Bonus points

  • strong technical background with experience in complex projects for OTA software updates and OTA functionalities in general 

  • basic knowledge of coding, compile, build, and flashing tools 

  • understanding and experience with Agile methodologies 

  • working knowledge of SAFe methodology 

  • knowledge of German language 

Your responsibilities

  • researching and analyzing the current OTA system 

  • planning and preparation of OTA campaigns for Porsche’s customer vehicle fleet worldwide 

  • analyzing and solving problems for consumers in the current OTA system 

  • managing current OTA update process 

  • OTA software bundle pre-testing on HIL's and Porsche vehicles 

  • error tracking of worldwide OTA update campaigns 

  • planning and troubleshooting in coordination with the international markets and OTA operations teams 

  • processing of status and dashboard information 


  • 1250 - 1800 € gross

We have everything you need, and then some
When we say we offer you a lot, we mean it. Here are just some of the benefits you can expect while working with us.

Stimulating work environment


Our teams are product-based and we give them autonomy and freedom to do things their way. If they build a product, they own it and run it from start to finish.

Clear focus

We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.

Taycan in garage

We use the Porsche Taycan 4s as one of the testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.

Learning & Development

Performance feedback

Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews twice a year.

Educational budget

We believe in lifelong learning; in fact, we’ll pay for it. Take yourself out of the office for a day and go to a conference, or buy books that will help you expand your horizons - the educational budget is yours to spend.

Paid language courses

We offer paid language courses to help our employees master English or German language. While you won't need German in your day-to-day job, it comes in handy at informal get-togethers with our German colleagues.

Career switch

Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.

In-house workshops

You’ll get to attend workshops about all kinds of tech topics. They are prepared and presented by your colleagues and held in a hybrid form for both on-site and remote people. Just find yourself a comfy seat and enjoy!

Fun & Cool stuff

Flexible hours & location

We don't care where you work from. As long as you have four walls and a roof to keep you dry, we're good. Tailoring your working hours comes in this package as well.

Fun & Games budget

We work hard so we play hard. Every team member has a monthly budget to do fun activities. From escape rooms to karting - whatever you need to de-stress and bond with your team.

Family incentives

It can be challenging to juggle your work and family life. Our family package can help you with that. It includes benefits such as baby bonuses, an additional day off for the first day of school or kindergarten, and much more.


Don’t fret about your supplementary health insurance — we got it covered. Annual health check-ups will keep you fit as a fiddle, so we'll cover that too.

Apply here

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