OTA Support Specialist
We’re growing our OTA team in Porsche Digital Croatia. If you’d like to have an impact across all aspects of the OTA update process and work towards making Porsche cars even more exciting – join us!
We are a team of 130+ experts, working locally on global products for none other than Porsche. Using the power of design, coding, data & the latest technologies, we improve Porsche’s existing products and develop cutting-edge solutions that will be used by every Porsche customer around the world. One of the good examples of our innovative solutions will be OTA Updates – as an art of making sure that ECU is always refreshed and ready for new challenges.
You may wonder how does the process look? Where does it start? Where can it be improved?
These and many more questions we want to answer in our OTA operations center that we are growing in Porsche Digital Croatia. Currently, we can only imagine how interesting this will get when even more vehicles become thirsty for frequent updates and enablement of new features seamlessly, over the air.
You, as the OTA Support Specialist, will be responsible for monitoring and execution of OTA campaigns. Your involvement will span across all aspects of the OTA update process including planning, preparation, testing, reporting, monitoring, and problem solving.
So, if you understand the topic, and OTA is something you would dare to call your passion, come join us in the exciting journey ahead!
Qualifications & Experience
at least 2 years of professional experience in a customer-focused position involving technical knowledge of the company’s products and services
comfortable working in and assisting others through the company’s help desk software
experience with ticketing systems, such as BMC Remedy, Zendesk, Jira
ability to adapt to new processes and procedures quickly while dealing with many varied technical requests
great attention to detail—the devil is in the details, so you should be able to spot issues others usually miss
strong analytical and conceptual skills combined with the ability to quickly grasp complex issues
experience managing complex sets and sources of data
proactivity and problem-solving skills with a proven ability to manage multiple initiatives with competing priorities and deadlines
ability to work with cross-functional teams to deliver on a common goal
ability to work independently and think creatively to solve challenges in a mission-oriented organization
effective communication and organizational skills
excellent command of written and spoken English
Bonus points
strong technical background with experience in complex projects for OTA software updates and OTA functionalities in general
basic knowledge of coding, compile, build, and flashing tools
understanding and experience with Agile methodologies
working knowledge of SAFe methodology
knowledge of German language
Your responsibilities
researching and analyzing the current OTA system
planning and preparation of OTA campaigns for Porsche’s customer vehicle fleet worldwide
analyzing and solving problems for consumers in the current OTA system
managing current OTA update process
OTA software bundle pre-testing on HIL's and Porsche vehicles
error tracking of worldwide OTA update campaigns
planning and troubleshooting in coordination with the international markets and OTA operations teams
processing of status and dashboard information
SALARY RANGE
1250 - 1800 € gross
Stimulating work environment
PRODUCT TEAMS
Our teams are product-based and we give them autonomy and freedom to do things their way. If they build a product, they own it and run it from start to finish.
Clear focus
We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.
Taycan in garage
We use the Porsche Taycan 4s as one of the testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.
Learning & Development
Performance feedback
Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews twice a year.
Educational budget
We believe in lifelong learning; in fact, we’ll pay for it. Take yourself out of the office for a day and go to a conference, or buy books that will help you expand your horizons - the educational budget is yours to spend.
Paid language courses
We offer paid language courses to help our employees master English or German language. While you won't need German in your day-to-day job, it comes in handy at informal get-togethers with our German colleagues.
Career switch
Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.
In-house workshops
You’ll get to attend workshops about all kinds of tech topics. They are prepared and presented by your colleagues and held in a hybrid form for both on-site and remote people. Just find yourself a comfy seat and enjoy!
Fun & Cool stuff
Flexible hours & location
We don't care where you work from. As long as you have four walls and a roof to keep you dry, we're good. Tailoring your working hours comes in this package as well.
Fun & Games budget
We work hard so we play hard. Every team member has a monthly budget to do fun activities. From escape rooms to karting - whatever you need to de-stress and bond with your team.
Family incentives
It can be challenging to juggle your work and family life. Our family package can help you with that. It includes benefits such as baby bonuses, an additional day off for the first day of school or kindergarten, and much more.
Health
Don’t fret about your supplementary health insurance — we got it covered. Annual health check-ups will keep you fit as a fiddle, so we'll cover that too.