OTA Support Specialist
We’re establishing a new OTA team in PD Croatia. Join a team of passionate, forward-thinking people that work together to develop digital products to make Porsche cars even more exciting.
We are a team of professionals based in Zagreb, working locally on global products for none other than Porsche. Using the power of design, coding, data & the latest technologies, we improve Porsche’s existing products and develop cutting-edge solutions that will be used by every Porsche customer around the world. One of the good examples of our innovative solutions will be OTA Updates – as an art of making sure that ECU is always refreshed and ready for new challenges.
You may wonder how does the process look? Where does it start? Where can it be improved?
These and many more questions, we want to answer in the new OTA operations center we are starting in Porsche Digital Croatia. The beginning of this journey is now, and we are excited to kick it off with a new team of enthusiasts, focused on building this OTA center. Currently, we can only imagine how interesting this will get when even more vehicles become thirsty for frequent updates and enablement of new features seamlessly, over the air.
You, as the OTA Support Specialist, will be responsible for monitoring and execution of OTA campaigns. Your involvement will span across all aspects of the OTA update process including planning, preparation, testing, reporting, monitoring, and problem-solving.
So, if you understand the topic, and OTA is something you would dare to call your passion, come join us in the exciting journey ahead!
Qualifications & Experience
at least 3 years of professional experience in a customer-focused position involving technical knowledge of the company’s products and services
comfortable working in and assisting others through the company’s help desk software
experience with ticketing systems, such as BMC Remedy, Zendesk, Jira
ability to adapt to new processes and procedures quickly while dealing with many varied technical requests
great attention to detail—the devil is in the details, so you should be able to spot issues others usually miss
strong analytical and conceptual skills combined with the ability to quickly grasp complex issues
experience managing complex sets and sources of data
proactivity and problem-solving skills with a proven ability to manage multiple initiatives with competing priorities and deadlines
ability to work with cross-functional teams to deliver on a common goal
ability to work independently and think creatively to solve challenges in a mission-oriented organization
effective communication and organizational skills
excellent command of written and spoken English
strong technical background with experience in complex projects for OTA software updates and OTA functionalities in general
basic knowledge of coding, compile, build, and flashing tools
understanding and experience with Agile methodologies
working knowledge of SAFe methodology
researching and analyzing the current OTA system
planning and preparation of OTA campaigns for Porsche’s customer vehicle fleet worldwide
analyzing and solving problems for consumers in the current OTA system
managing current OTA update process
OTA software bundle pre-testing on HIL's and Porsche vehicles
error tracking of worldwide OTA update campaigns
planning and troubleshooting in coordination with the international markets and OTA operations teams
processing of status and dashboard information
HRK 11000 - 15000 gross
We use Jira for product development / task management.
We use Confluence as a collaboration tool which helps our teams to cooperate and share knowledge efficiently.
We use Miro as a visual collaboration platform to share ideas and communicate across the team.
We use Productive for time tracking, budgeting, and project management. It helps us to have all the information in one place.
O365 helps us get our work done and communicate on a daily basis, from networking to data sharing.
We use Microsoft Teams for communication and collaboration between different teams.
We use Slack for work and fun. It’s our go-to tool for maintaining sanity both in the office and remotely.
Stimulating work environment
We believe in having a wide range of expertise under one roof because that’s how you build the best products. For that reason, we work in small cross-functional teams where each team member has a stake in the outcome.
With us, you’ll get to do something that is truly rare - make a global impact. With a single decision, your work will affect millions of Porsche customers, from every corner of the globe.
Taycan in garage
This one is pretty self-explanatory. We use Porsche Taycan 4s as one of the testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.
We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.
Global network of experts
The world’s a big place, so we build products hand in hand with industry-leading experts across the globe. This makes it easy to share know-how and always stay ahead of the game.
All of our new employees get shiny new MacBook on their first day, with additional equipment based on their needs. But if you have other preferences, no worries! We’ll offer you an alternative and make sure you have what you need to get the job done.
Learning & Development
Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews twice a year.
We believe in lifelong learning; in fact, we’ll pay for it. Take yourself out of the office for a day and go to a conference, or buy books that will help you expand your horizons - the educational budget is yours to spend.
Paid language courses
We offer paid language courses to help our employees master English or German language. While you won't need German in your day-to-day job, it comes in handy at informal get-togethers with our German colleagues.
Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.
Fun & Cool stuff
Flexible hours & location
We don't care where you work from. As long as you have four walls and a roof to keep you dry, we're good. Tailoring your working hours comes in this package as well.
Fun & Games budget
We work hard so we play hard. Every team member has a monthly budget to do fun activities. From escape rooms to karting - whatever you need to de-stress and bond with your team.
It can be challenging to juggle your work and family life. Our family package can help you with that. It includes paid paternity leave, baby bonuses, an additional day off for the first day of school or kindergarten, and much more.
Health & recreation
Join a gym of your choice at our expense. Even a fit body needs regular health check-ups, so we'll cover that as well.
You’ve seen a position that you like and have applied for the job. Great, the ball is in our court now. If you check all the boxes, we’ll invite you for an interview to get to know each other better. We’ll talk about your experience, expectations, what moves you and how do we fit into your plans. If there’s chemistry, we'll move on to the next step.
Depending on the position you are applying for, we’ll put your skills to the test, so bring your A-game and don’t hold back. This isn’t about justifying your skills to us. We know you can do it, we just want to see how well you can do it.
Your job search is a two-way street with two sides to please. For this to be a match made in heaven, we need to put all the cards on the table and be honest about what we want. Let's talk it through and get you one step closer to landing your dream job.
Meet the team
Because we’re all about being a great team fit, we’ll invite you for a cup of coffee or a short online chat with your potential team. It will help you get a sense of the people you might be working with, but it will also show us how the team feels about you. That way both sides can make sure that they have what it takes to work together.
Make your decision
The hard part is over and all that’s left is finalizing the terms. We’re not going to beat around the bushes and make you wait. Instead, if we feel that your skills and personality are a match for our team, we’ll make you an offer, and it's up to you to make a final decision.