IT Operations Support Specialist
Are you one of the ‘go-to’ people that enjoy helping others when they face an IT problem? Do you multitask, think on your feet and enjoy discussing tech topics? We might have a perfect opportunity for you. Join us as an IT Operations support specialist and help us to enjoy this ride smoothly, with no bumps along the way!
We are a team of enthusiasts with a wide range of competencies, different experience paths, and the same goal—to build a product for well-known car manufacturer in the world, Porsche.
By using the power of design, coding, data & the latest technologies we are shaping various digital solutions, and it is very important to us to have all the tools and processes up and running – smoothly and on a high level. That’s why we’re looking for a new valuable team member who will be an important addition to the company as IT Operations Support Specialist.
As an IT Operations Support Specialist you will cover many different tasks, from account and user management for our tools and services, taking care of equipment purchases to holding IT trainings. You will be in touch with all your colleagues, never mind the team, and your great solutions as well as new ideas, will be recognized and applied widely.
Qualifications & Experience
general understanding of IT and min. 1 year of experience on similar jobs
good knowledge of macOS operating system
capability to prioritize and manage time and multiple priorities simultaneously
ability to analyse a given problem, diagnose it and find the root cause
great sense for on-the-fly troubleshooting
ability to communicate in the English language, both spoken and written
positive and supportive attitude
Nice to have/bonus points:
experience working with international team
German language knowledge
experience with Microsoft 365 tools and administration
Your responsibilities
being in charge of the account and user management for our tools and services (Microsoft365, Atlassian, 1Password, GitLab, VPN...)
being first in line for office network support (triaging support requests and taking care of basic troubleshooting and reporting)
taking care of company devices - such as repairing or returns
taking care of asset and inventory management
taking care of work equipment administration related tasks
handling software procurement / license management
supporting the process of purchasing IT hardware and software
supporting employees onboarding and offboarding process(equipment, licences)
providing IT support for non-technical staff (Office, Finance, HR...)
organizing and performing IT trainings
SALARY RANGE
1250 - 1800 € gross
Stimulating work environment
PRODUCT TEAMS
Our teams are product-based and we give them autonomy and freedom to do things their way. If they build a product, they own it and run it from start to finish.
Clear focus
We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.
Taycan in garage
We use the Porsche Taycan 4s as one of the testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.
Learning & Development
Performance feedback
Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews twice a year.
Educational budget
We believe in lifelong learning; in fact, we’ll pay for it. Take yourself out of the office for a day and go to a conference, or buy books that will help you expand your horizons - the educational budget is yours to spend.
Paid language courses
We offer paid language courses to help our employees master English or German language. While you won't need German in your day-to-day job, it comes in handy at informal get-togethers with our German colleagues.
Career switch
Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.
In-house workshops
You’ll get to attend workshops about all kinds of tech topics. They are prepared and presented by your colleagues and held in a hybrid form for both on-site and remote people. Just find yourself a comfy seat and enjoy!
Fun & Cool stuff
Flexible hours & location
We don't care where you work from. As long as you have four walls and a roof to keep you dry, we're good. Tailoring your working hours comes in this package as well.
Fun & Games budget
We work hard so we play hard. Every team member has a monthly budget to do fun activities. From escape rooms to karting - whatever you need to de-stress and bond with your team.
Family incentives
It can be challenging to juggle your work and family life. Our family package can help you with that. It includes benefits such as baby bonuses, an additional day off for the first day of school or kindergarten, and much more.
Health
Don’t fret about your supplementary health insurance — we got it covered. Annual health check-ups will keep you fit as a fiddle, so we'll cover that too.
First Interview
You’ve seen a position that you like and have applied for the job. Great, the ball is in our court now. If you check all the boxes, we’ll invite you for an interview to get to know each other better. We’ll talk about your experience, expectations, what moves you and how do we fit into your plans. If there’s chemistry, we'll move on to the next step.
Home Task
Depending on the position you are applying for, we’ll put your skills to the test, so bring your A-game and don’t hold back. This isn’t about justifying your skills to us. We know you can do it, we just want to see how well you can do it.
Final Interview
Your job search is a two-way street with two sides to please. For this to be a match made in heaven, we need to put all the cards on the table and be honest about what we want. Let's talk it through and get you one step closer to landing your dream job.
Meet the team
Because we’re all about being a great team fit, we’ll invite you for a cup of coffee or a short online chat with your potential team. It will help you get a sense of the people you might be working with, but it will also show us how the team feels about you. That way both sides can make sure that they have what it takes to work together.
Make your decision
The hard part is over and all that’s left is finalizing the terms. We’re not going to beat around the bushes and make you wait. Instead, if we feel that your skills and personality are a match for our team, we’ll make you an offer, and it's up to you to make a final decision.