Quick to fix issues, calm under pressure, and always up for a tech chat? Then you might be exactly who we’re looking for.
First things first
Get to know us
We’re a team of 180+ people with different backgrounds, skills, and experiences, all working toward the same goal: building digital products for Porsche, one of the world’s most iconic car brands.
Using the power of design, coding, data, and the latest technologies, we improve Porsche’s existing products and develop digital solutions that make a real impact. And to keep all of that running at a high standard, we’re looking for an IT Operations Support Specialist to join the team.
In this role, you’ll take care of a variety of day-to-day needs: from managing user accounts and tools to coordinating equipment purchases and running IT trainings. You’ll work closely with teams across the company and help keep everything running smoothly. Your ideas, improvements, and smart ways of doing things won’t just be welcomed - they’ll be put to good use.
Who are we looking for?
Qualifications & Experience
- general understanding of IT and min. 1 year of experience on similar jobs
- good knowledge of macOS operating system
- capability to prioritize and manage time and multiple priorities simultaneously
- ability to analyse a given problem, diagnose it and find the root cause
- great sense for on-the-fly troubleshooting
- strong written and verbal communication skills in English
- positive and supportive attitude
Bonus points:
- experience working with international team
- German language knowledge
- experience with Microsoft 365 tools and administration
Your responsibilities
- being in charge of the account and user management for our tools and services (Microsoft365, Atlassian, 1Password, GitLab, VPN...)
- being first in line for office network support (triaging support requests and taking care of basic troubleshooting and reporting)
- taking care of company devices - such as repairing or returns
- taking care of asset and inventory management
- taking care of work equipment administration related tasks
- handling software procurement / license management
- supporting the process of purchasing IT hardware and software
- supporting employees onboarding and offboarding process (equipment, licences)
- providing IT support for non-technical staff (Office, Finance, HR...)
- organizing and performing IT trainings
Salary range
1600 - 2200 € gross
Location
Zagreb office
We have everything you need, and then some
When we say we offer you a lot, we mean it. Here are just some of the benefits you can expect while working with us.
Stimulating work environment
Clear focus
We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.
Performance feedback
Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews.
Porsche in garage
We use Porsche Taycan and Panamera as testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.
Career switch
Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.
Education Budget
Take a course, buy a book, go to a conference - do whatever it takes to expand your horizons. Whatever you do - the budget is yours to spen
Flexible hours & location
We don't care where you work from. As long as you have four walls and a roof to keep you dry, we're good. Tailoring your working hours comes in this package as well.
Your Well-Being
Mental Health
We're all about keeping you at your best, inside and out. That's why we offer subsidized psychotherapy sessions with therapists of your choice. Because your mental health always comes first.
Paid Sick Leave
If you’re feeling under the weather, stay home and let us know you can’t come in. You have 42 days of sick leave per year that are paid in full.
Additional Health Insurance
Health is wealth. We’ll help you keep both with paid additional health insurance.
Annual check-ups
Don't wait for the doctor to come calling - get a yearly check-up in a private clinic instead. This will keep you fit as a fiddle.
MultiSport card
Want to work off those winter pounds? You can do so with a subsidized fitness membership of your choice.
Nice Extras
Free Language Courses
We offer paid language courses to help you master English, German, or Croatian. It’s a chance to learn something new and level up your language skills.
Family Incentives
Our family package comes with benefits such as baby bonuses, an extra day off for the first day of school or kindergarten, Christmas gifts for kids, and much more.
Car & Bike Parking
We’ll make your traveling a breeze by offering free parking for bicycles and subsidized car parking