IT Operations Coordinator
We’re looking for an energetic and driven person who can help us solve all of our IT headaches, big and small.
We are a team of enthusiasts with a wide range of competencies, different experience paths, and the same goal—to build a product for a well-known car manufacturer in the world, Porsche.
By using the power of design, coding, data & the latest technologies, we are shaping various digital solutions, and it is very important to us to have all the tools and processes up and running – smoothly and on a high level. That’s why we’re looking for a new valuable team member who will be an important addition to the company as IT Operations Coordinator.
As an IT Operations Coordinator you will cover many different tasks, from account and user management for our tools and services, taking care of equipment purchases to holding IT trainings. You will be in touch with all your colleagues, never mind the team, and your great solutions as well as new ideas, will be recognized and applied widely.
Qualifications & Experience
general understanding of IT and min. 3 years of experience on similar jobs
engineering mindset with a focus on long-term solutions and continuous improvement.
good knowledge of macOS operating system
experience and understanding of IT network infrastructure concepts
experience with administration inside of Microsoft 365 ecosystem
capability to prioritize and manage time and multiple priorities simultaneously
ability to analyse a given problem, diagnose it and find the root cause
great sense for on-the-fly troubleshooting
ability to communicate in the English language, both spoken and written
positive and supportive attitude
Nice to have/bonus points:
experience working with international team
German language knowledge
Your responsibilities
overseeing the account and user management for our tools and services (Microsoft365, Atlassian, 1Password, GitLab, VPN...)
being first in line for office network support (triaging support requests and taking care of basic troubleshooting and reporting)
coordinating and managing IT Support ticket funnel, ensuring timely resolution and excellent experience
collaborating with global IT team members to implement and maintain IT infrastructure and systems.
developing and documenting IT support processes and procedures to enhance efficiency and effectiveness.
taking care of company devices - such as repairing or returns
taking care of IT assets and IT inventory lifecycle management
taking care of work equipment administration related tasks
handling software procurement / license management
supporting the process of purchasing IT hardware and software
supporting employees onboarding and offboarding process (equipment, licences)
providing IT support for non-technical staff (Office, Finance, HR...)
organizing and performing IT trainings
staying updated with the latest industry trends and technologies to recommend and implement innovative solutions
SALARY RANGE
1500 - 2000 € gross
Stimulating work environment
Clear focus
We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.
Performance feedback
Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews.
Porsche in garage
We use Porsche Taycan and Panamera as testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.
Career switch
Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.
Education & Tool Budget
Take a course, buy a book, go to a conference - do whatever it takes to expand your horizons. You can also use it to get a shiny new piece of equipment. Whatever you do - the budget is yours to spend.
Flexible hours
No rigid schedules here - start working when you're most productive, whether that's at sunrise or after your third coffee.
Your Well-Being
Mental Health
We're all about keeping you at your best, inside and out. That's why we offer subsidized psychotherapy sessions with therapists of your choice. Because your mental health always comes first.
PAID SICK LEAVE
If you’re feeling under the weather, stay home and let us know you can’t come in. You have 42 days of sick leave per year that are paid in full.
ADDITIONAL HEALTH INSURANCE
Health is wealth. We’ll help you keep both with paid additional health insurance.
Annual check-ups
Don't wait for the doctor to come calling - get a yearly check-up in a private clinic instead. This will keep you fit as a fiddle.
MultiSport card
Want to work off those winter pounds? You can do so with a subsidized fitness membership of your choice.
Nice Extras
Free Language Courses
We offer paid language courses to help you master English, Italian, German, or Croatian. It’s a chance to learn something new and level up your language skills.
FAMILY INCENTIVES
Our family package comes with benefits such as baby bonuses, an extra day off for the first day of school or kindergarten, Christmas gifts for kids, and much more.
CAR & BIKE PARKING
We’ll make your traveling a breeze by offering free parking for bicycles and subsidized car parking.