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Customer Service Team Lead (Italian Speaking)

Do you want to be an essential part of Porsche’s customer success? Now is your chance. Apply!

THE FASTEST CUSTOMER HOTLINEWITH YOU BEHIND THE WHEEL

We are building Porsche Customer Interaction Center (CIC) in Zagreb, but we can’t do it without you! The Customer Interaction Center (CIC) is the in-house Porsche Customer Service Center and part of Porsche Digital. For Porsche customers and Porsche fans, the CIC will be the first point of contact for all Porsche-related inquiries.

So you might think of it as a call center, but it’s way better! You will be an essential part of Porsche’s customer success and an active part of the Porsche family.

WE ARE LOOKING FOR YOUREADY, HEADSET, GO

Qualifications & Experience

  • 1+ year of applicable team lead experience in a contact center, ideally in the automotive sector (or similar) 

  • proficient in Italian + English (further language skills advantageous) 

  • proven people leadership skills, ability to inspire and develop teams and support continuous growth 

  • excellent communication skills, both verbal and written 

  • good skills in MS Office (Excel, Word, PowerPoint, Outlook) 

  • motivated and communicative personality, as well as assertive and self-confident  

  • proactive and well-structured working style 

  • hands-on mentality, as well as adaptable to changing environments 

  • open to travel (up to 10-20%) 

Your Responsibilities

  • lead a team of Porsche CIC representatives and act as link between agents and the operations management 

  • responsible for the overall team performance, such as meeting quality standards, SLAs and KPIs

  • provide reports on workload trends, backlogs and propose staffing requirements 

  • create and maintain a highly engaged and collaborative team spirit and working culture 

  • work closely with other team leads, analysts and quality assurance to share best practices and identify systematic quality problems 

  • act as a single point of contact for escalations and actively find solutions 

  • support developing the CIC by introducing your own ideas and initiatives 

SALARY RANGE

  • 2.750 - 3.750 € gross

We have everything you need, and then some
When we say we offer you a lot, we mean it. Here are just some of the benefits you can expect while working with us.

Stimulating work environment

PERFORMANCE BONUS

We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews twice a year. And if your work is extra-stellar, you’ll get a nice bonus to show for it.

EDUCATIONAL BUDGET

Take a course, buy a book, go to a conference - do whatever it takes to expand your horizons. The educational budget is yours to spend.

FREE LANGUAGE COURSES

We offer paid language courses to help you master English or Italian, so you can take your business communication to the next level.

CHRISTMAS BONUS

In the spirit of the season, we give you a little something extra - for you and your loved ones.

REFERRAL BONUS

Recommend your friends to us! If we’re a match, you’ll be rewarded handsomely… and get some bragging rights by association.

Your well-being

ADDITIONAL HEALTH INSURANCE

Health is wealth. We’ll help you keep both with paid additional health insurance.

MultiSport card

Want to work off those winter pounds? You can do so with a subsidized fitness membership of your choice.

Annual check-ups

Don't wait for the doctor to come calling - get a yearly check-up in a private clinic instead. This will keep you fit as a fiddle.

PAID SICK LEAVE

If you’re feeling under the weather, stay home and let us know you can’t come in. You have 12 days of sick leave per year and they are paid in full.

FUN & COOL STUFF

TRAVELING

Working for a global company means you'll get to travel, visit cool places, and meet new people. Spain? Italy? We bet they’re lovely this time of the year.

FAMILY INCENTIVES

Our family package comes with benefits such as baby bonuses, an extra day off for the first day of school or kindergarten, Christmas gifts for kids, and much more.

FUN & GAMES BUDGET

Every team member has a monthly budget to do fun activities. From escape rooms to karting - whatever you need to de-stress and bond with your team.

CAR AND BIKE PARKING

We’ll make your traveling a breeze by offering free parking for bicycles and subsidized car parking.

FREE POWER-UPS

We have everything you need to fuel your day - whether it's coffee to get your morning started, fresh fruit for a mid-day vitamin boost, or cookies to snack on between meals.

PET-FRIENDLY OFFICE

If you've got a dog that needs to get out of the house for a while, or if your cat is just plain bored and needs some interaction with other humans, come on by with your pal and make it a day at the office. We won't mind at all.

Apply here

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