Customer Expert (Italian Speaking)
If you can “speak” Porsche in proficient Italian and English, this is the job for you. Apply and join us!
We are building Porsche Customer Relations Hub (CRH) in Zagreb, but we can’t do it without you! The Customer Relations Hub (CRH) is the in-house Porsche Customer Service Center and part of Porsche Digital. For Porsche customers and Porsche fans, the CRH will be the first point of contact for all Porsche-related inquiries.
Technical questions about the various products and services are answered in cooperation with experts from the various departments at Porsche. In addition, the CRH answers f.e. questions about the Porsche Shop, the Porsche Museum, and inquiries about suppliers. So you might think of it as a call center, but it’s way better! You will be an essential part of Porsche’s customer success and an active part of the Porsche family.
Qualifications & Experience
proficient in Italian + English
excellent communication skills, both verbal and written
willingness to understand complex automotive products/services
motivated and empathetic personality, but also assertive and self-confident
well-structured and self-dependent working style
applicable experience in customer service and knowledge in the automotive industry is a PLUS
Your Responsibilities
identify, escalate and resolve customer inquiries and complaints in both English and Italian language working in shifts
work together with Porsche experts to solve complex customer requests by using our digital tools and your ability to service our customer
participate in regular training to build expert knowledge on products/services to provide the best customer service possible
support developing the CRH by introducing your own initiatives
represent Porsche as a Brand and be the first go-to person for customers
stay tuned on all Porsche products/services and be a crucial part of customer retention
SALARY RANGE
1.300 - 1.900 € gross
Stimulating work environment
PERFORMANCE BONUS
We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews twice a year. And if your work is extra-stellar, you’ll get a nice bonus to show for it.
Education & Tool Budget
Take a course, buy a book, go to a conference - do whatever it takes to expand your horizons. You can also use it to get a shiny new piece of equipment. Whatever you do - the budget is yours to spend.
FREE LANGUAGE COURSES
We offer paid language courses to help you master English, German, or Croatian, so you can take your business communication to the next level.
CHRISTMAS BONUS
In the spirit of the season, we give you a little something extra - for you and your loved ones.
REFERRAL BONUS
Recommend your friends to us! If we’re a match, you’ll be rewarded handsomely… and get some bragging rights by association.
Your well-being
Mental Health
We're all about keeping you at your best, inside and out. That's why we offer subsidized psychotherapy sessions with therapists of your choice. Because your mental health always comes first.
ADDITIONAL HEALTH INSURANCE
Health is wealth. We’ll help you keep both with paid additional health insurance.
MultiSport card
Want to work off those winter pounds? You can do so with a subsidized fitness membership of your choice.
Annual check-ups
Don't wait for the doctor to come calling - get a yearly check-up in a private clinic instead. This will keep you fit as a fiddle.
PAID SICK LEAVE
If you’re feeling under the weather, stay home and let us know you can’t come in. You have 42 days of sick leave per year that are paid in full.
NICE EXTRAS
TRAVELING
Working for a global company means you'll get to travel, visit cool places, and meet new people. Spain? Italy? We bet they’re lovely this time of the year.
FAMILY INCENTIVES
Our family package comes with benefits such as baby bonuses, an extra day off for the first day of school or kindergarten, Christmas gifts for kids, and much more.
CAR & BIKE PARKING
We’ll make your traveling a breeze by offering free parking for bicycles and subsidized car parking.
FREE POWER-UPS
We have everything you need to fuel your day - whether it's coffee to get your morning started, fresh fruit for a mid-day vitamin boost, or cookies to snack on between meals.
PET-FRIENDLY OFFICE
If you've got a dog that needs to get out of the house for a while, or if your cat is just plain bored and needs some interaction with other humans, come on by with your pal and make it a day at the office. We won't mind at all.